Beauty & Wellness
The art of living well, from Asheville spas to Charlotte salons.
The Corporate Retreat Grows Up, and Heads for the Mountains
Executive teams are trading conference hotels for immersive mountain wellness retreats, and a Carolina hospitality niche is booming to meet them.
A Harsh Soak-Off, Choking Fumes, and a Drill Burn at Pearl Nail Spa
A client described a dip removal done with an acetone-soaked bag set in boiling hot water, fumes that left her coughing with burning eyes, and a drill that went too far and burned her natural nail. A look at a gentle, safe soak-off and listening when a client is in distress.
Won't Remove the Old Nails but Will Sell a Full Set: A Mixed Message at The Nail Passion LLC
A customer was told the salon does not take old nails off for clients, yet still wanted to do a full new set, a combination that left her feeling something did not add up. A look at treating removal as part of the service and communicating it clearly.
A Rough Pedicure and a Callus File That Left the Skin Too Sore for Shoes at 2 Sister's Nails
A client described a pedicure that was rough enough to hurt her several times, with a callus file that scratched her skin so badly she could not wear shoes for a day. A look at a gentle touch and safe callus care.
A Refusal to Reshape, Debris in the Polish, and a Client Talked About at VERNIS Nail Lounge & LASHES
A client who asked to change the shape of her nails was met with attitude and a refusal, found particles and hair in the polish, and felt talked about after asking for a different technician, all for over $70. A look at welcoming input, keeping product clean, and treating clients with respect.
Nails Tech in Winston-Salem and the 'Who's Taking Advantage of Whom?' Crisis: When a Painful Manicure Becomes a $45 Argument — and Management Turns Service Recovery Into a Battle
A returning customer says a painful and frustrating manicure led to a dispute over a promised discount, ending with both the customer and management feeling they had been taken advantage of.