Beauty & Wellness
The art of living well, from Asheville spas to Charlotte salons.
Won't Remove the Old Nails but Will Sell a Full Set: A Mixed Message at The Nail Passion LLC
A customer was told the salon does not take old nails off for clients, yet still wanted to do a full new set, a combination that left her feeling something did not add up. A look at treating removal as part of the service and communicating it clearly.
A Rough Pedicure and a Callus File That Left the Skin Too Sore for Shoes at 2 Sister's Nails
A client described a pedicure that was rough enough to hurt her several times, with a callus file that scratched her skin so badly she could not wear shoes for a day. A look at a gentle touch and safe callus care.
A Refusal to Reshape, Debris in the Polish, and a Client Talked About at VERNIS Nail Lounge & LASHES
A client who asked to change the shape of her nails was met with attitude and a refusal, found particles and hair in the polish, and felt talked about after asking for a different technician, all for over $70. A look at welcoming input, keeping product clean, and treating clients with respect.
Nails Tech in Winston-Salem and the 'Who's Taking Advantage of Whom?' Crisis: When a Painful Manicure Becomes a $45 Argument — and Management Turns Service Recovery Into a Battle
A returning customer says a painful and frustrating manicure led to a dispute over a promised discount, ending with both the customer and management feeling they had been taken advantage of.
Extensions Nearly Ripped Off, No Consultation, and Scalding Pedicure Water at Nina Nails
On a first visit, a client had to stop the technician from pulling off her powder extensions, was never asked how short to cut her nails, and watched scalding water get bailed out of the foot spa. A look at safe removal, real consultation, and water-temperature safety.
Pro Nails in High Point and the 'Left-Hand Polish' Crisis: When Arguing With a Customer Turns a Fixable $45 Pedicure Into a Lost Client
A first-time customer says a $45 gel pedicure ended in frustration after she questioned the polish application and felt her concerns were met with argument rather than a straightforward service recovery.